RECALLS & ALERTS

Completing a purchase doesn’t mean our responsibility ends. We ensure follow-up after delivery to guarantee you enjoy safe and delicious meals on board.

What is a Recall?

A recall involves removing a product from circulation or correcting an issue when it’s found to be defective or potentially hazardous.

Recalls are essential to protect consumers from illnesses and serious health risks.

Common Reasons for Food Recalls:

• Detection of harmful organisms in a product that could pose health risks.

• Identification of an undeclared allergen in a food item.

• Incorrect labeling or branding, such as failing to list allergens like nuts or eggs on the packaging.

How We Protect You

Our dual-verification process ensures that no critical details are overlooked throughout the supply chain.

With the support of advanced software, we are immediately alerted if any recalled food item was supplied to your vessel. Should this happen, we promptly notify both your office and ship through direct calls and messages.